a.) Complete and damage-free delivery of the shipment. This responsibility does not cover damage resulting from normal package movement, incomplete packaging, or unordered special handling, as well as preserving the quality of food shipments. In other cases, the liability is up to 200 EUR/order (not per item!) of the certified damage value, free of charge, which can be increased against an additional fee. b.) Adherence to the schedule. The departure time cannot be changed by more than +- 7 days compared to the confirmed one, and the package pick-up and delivery time by more than +- 10 days. In the event of a change exceeding the above, 20% of the freight fee paid before the notification of the change will be refunded, or the Customer may cancel the order and request a full refund (the shipment will be returned to the Sender if we have already picked up it).

a.) Precise filling of the order form, with accurate data. All damage resulting from incorrect filling, including damage to yourself and to Filasol, is borne by the Customer! b.) Proper packaging and sending with the prescribed markings. In the case of special treatments that were not ordered, or that were ordered but not marked on the item, damage caused by incomplete packaging is the responsibility of the Customer for all affected own and foreign shipments. c.) Telephone availability. The driver notifies both the Sender and the Recipient of his arrival in a predetermined period, who must be available to pick up the package during the period indicated on the Ticket. Details here. Any damage resulting from unavailability shall be borne by the Customer. d.) Contents of the package. We do not open the shipment, so the Sender is also criminally responsible for its contents, which he MUST acknowledge with his signature and ID card.